Not satisfied with your purchase?
- Within 14 days of the shipping date: you can exchange your item or receive a refund to the original method of payment.
- After 14 days: you can only exchange your item, or we’ll issue you a credit on a gift card. Please note that we can issue an exchange once we receive the item back. Also note that you will be responsible for the shipping fee for any returns and exchanges.
Buyers are responsible for shipping and handling fees.
Carefully package your item, ideally in the same packing that we used to ship it to you along with its packaging materials. We advise that you send the items with your order details confirmation shipment invoice, tracking and signature required in case of loss. We recommend sending the merchandise back using the most effective shipping that is available to you that includes tracking.
For all returns or exchanges, items must not be washed, worn or damaged. All original tags must be attached.
All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card. Nice and simple.
If you received a gift that you’d like to exchange please contact us via email firstname.lastname@example.org for help. You can return the item within 14 days of the shipping date.